UTILITIES & BILLING
The following information is a short summary provided to help you understand the City’s water and sewer service billing and payment procedures. More in depth information is available by downloading the Billing and Payment Policies document. This includes information on past due payments and shut off procedures. Please read the information carefully and don’t hesitate to contact our staff for assistance if you have any questions.
Water Rates
The water rate is entirely consumption based, no minimum consumption and no flat rate (except for the $18.00 Nacimiento Water surcharge). Everyone pays the same $1.28 per unit rate beginning with the first gallon consumed (measured in units: 1 unit = 100 cubic feet = 748 gallons).
For example, if you use 30 units, your monthly bill for water will be $56.40 ($1.28 times 30 units + $18 for Nacimiento Water).
The minimum billing for combined residential water and sewer service inside the City limits is $43.06 as of February 1, 2008, increasing from that amount depending upon water usage.
Commercial accounts and customers outside the City limits have different rates and our staff will be happy to discuss those rates with you. Unfortunately, the City cannot accept responsibility for late or non-delivery of utility bills by the post office. If you have not received your bill by the 10th of the month in which your account is scheduled to be billed, please contact our office at (805) 237-3996 to check your account status. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, except legal holidays.
E-mail your utility billing questions to Administrative Services.
Notice: Water
Rates and Penalties
Direct Payment Plan for your Water Bill
Start or Stop Service
To Start Service:
- Download the Utility Service Order form used to start Water and Sewer Services.
The form can be downloaded and filled out indicating when to start service and either
deliver to 821 Pine Street, or call with the information at 237-3996. The City accepts
credit card payments for utility deposits.
- If you are renting at the address for which you need water service, the City
requires a $79.00 deposit. This deposit is applied to the closing bill when the
residence is vacated. Also required is the name and address of the owner or property
management company managing the property.
- For all new accounts, there is a $37 new account activation fee. The City requires the service address of the property, your name, your social security number, your driver’s license number, phone number, spouse’s name (if applicable) and billing address (if different than the service address).
To Stop Service:
- Call Administrative Services Department, Water Services Division of the City of
Paso Robles at (805) 237-3996, or come in to 821 Pine Street, with
information pertaining to the date service is to be stopped and the address to which
the final bill should be sent.
- If the above information is received before 4:00 p.m., the City provides same day service.
Low or Fixed Income Lifeline Program
When Will I Get My Water and Sewer Bill?
The City bills for water and sewer services
on the first day of each month. Bills are considered delinquent
if not paid by 5:00 pm on the 5th day of the following month and
will be assessed a 10% penalty. Those accounts not paid by the
15th of the following month will be subject to termination.
Water Quality Report
(completed annually)
Water Meters
Who do I contact for Leaks/Low Pressure?
For non-emergency leaks and low water pressure, contact the Public Works Department, Water Division at 237-3866.
For after business hours service regarding emergency leaks or repairs, call the Paso Robles Police Department at 237-6464.
Construction Fire Hydrant Meters
Construction Fire Hydrant Meters can be obtained by calling Administrative Services at 805 287-3996 or coming into our office located at 821 Pine Street. The City requires billing information (Tax ID#, billing address, phone #, etc.) and a $741.00 deposit at the time of the request for the meter.
Hydrant Meters are billed every 2 months. There is a $90 monthly non pro-rated rental fee. Water consumption is billed at $1.28 per hundred cubic feet.
