Utilities & Billing

IMPORTANT CHANGES TO YOUR ACCOUNT

DUE DATE CHANGE

Your water/sewer bill will be due on the 20th of each month beginning in November. As a result, you will have two bills due in November. The bill dated 10/01/19 will be due 11/05/19 and the bill dated 11/01/19 will be due 11/20/19. If you are on Automatic Payment, no need to worry, we will continue to charge the account on file on the 20th of each month.

ACCOUNT NUMBER CHANGE

Due to the implementation of a new utility billing system, all customer account numbers will change. More information on what this means to you will be coming to you in a separate letter.

November 2019 calendar showing blue due dates on 11/05 and 11/20

Please read the information carefully, and don’t hesitate to contact our staff for assistance by calling 805-237-3996 if you have any questions.

Receiving Your Water & Sewer Bill

The City bills for water and sewer services on the first day of each month. Bills are considered delinquent if not paid by 5 p.m. on the 5th day of the following month and will be assessed a 10% penalty. Those accounts not paid by the 10th of the following month will be subject to a door hanger fee of $39 and a termination charge of $50.

Late or Non-Delivery of Utility Bills

Unfortunately, the city cannot accept responsibility for late or non-delivery of utility bills by the post office. If you have not received your bill by the 10th of the month in which your account is scheduled to be billed, please contact our office at 805-237-3996 to check your account status. Office hours are 8 a.m. to 5 p.m. Monday through Friday, except legal holidays.

Online Payment

Water and sewer payments can be made online.

Direct Payment Plan

Through the Direct Payment Plan, you authorize the City of Paso Robles to deduct your payment automatically from your checking account or charge to your credit / debit card. You no longer have to worry about paying your bills when you are on vacation or out of town on business. Read the Direct Payment Plan Brochure (PDF) for information about signing up and using this service.

More in depth information is available in the Billing and Payment Policies (PDF). This includes information on past due payments and shut off procedures. 

Learn More About: