Utilities & Billing

NOTICE

The City will be reinstating penalties for non-payment in September 2022. Past due balances not paid on or before September 25, 2022 will be subject to 10% penalties and continued past due accounts may be subject to discontinuation of service.

Utility Bill Assistance Available

The City is participating in the Low Income Household Water Assistance Program (LIHWAP). LIHWAP is a one-time assistance program designed to help households that are facing the threat of imminent disconnection, have already been disconnected or have a past due (arrearage) on water/wastewater bills. Please visit capslo.org/water-assistance for more information and eligibility requirements.

Make an Online Payment

Water and sewer payments can be made online.

Make a Payment by Phone

To make a payment by phone, please call 1-844-321-9512.

Receiving Your Water & Sewer Bill

The City bills for water and sewer services on the first day of each month. Bills are considered delinquent if not paid by 5 p.m. on the 20th day of each month and will be assessed a 10% penalty. Those accounts not paid by the 1st of the following month will be subject to a door hanger fee of $39 and a termination charge of $50.

Late or Non-Delivery of Utility Bills

Unfortunately, the city cannot accept responsibility for late or non-delivery of utility bills by the post office. If you have not received your bill by the 10th of the month in which your account is scheduled to be billed, please contact our office at 805-237-3996 to check your account status. Office hours are 8 a.m. to 5 p.m. Monday through Thursday, except legal holidays.

Direct Payment Plan

Through the Direct Payment Plan, you authorize the City of Paso Robles to deduct your payment automatically from your checking account or charge to your credit / debit card. You no longer have to worry about paying your bills when you are on vacation or out of town on business. Read the Direct Payment Plan Brochure (PDF) for information about signing up and using this service.

More in depth information is available in the Billing and Payment Policies (PDF). This includes information on past due payments and shut off procedures. 

Utility Bill Assistance

Low income households may qualify for assistance with past due water or wastewater bills through the Low Income Household Water Assistance Program (LIHWAP). 

LIHWAP is a federally funded program that offers a one-time payment to help you pay your past due water or wastewater bills.

LIHWAP helps pay overdue bills which accrued during any timeframe. There is no date restriction for when the overdue amount occurred. 

To learn more about the LIHWAP program or to apply, click here.

Utilities Department

The Utilities Department includes the Water and Wastewater Divisions, as well as information regarding City trash and recycling collection.

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