Start or Stop Service

Starting Service

Service Order Process

Download and complete the appropriate Utility Service Order Form.

Return the completed form to:
Administrative Services- Utility Billing
821 Pine Street
Suite A
Paso Robles, CA 93446
Fax: 805-237-6565
Email Utility Billing the completed form

Required Information

  • The City requires:
    • The service address of the property
    • Your billing address (if different than the service address)
    • Your driver’s license number
    • Your phone number
    • Your social security number
    • Your spouse’s name (if applicable)
    • Your name

Fees & Deposits

  • There is a $58 activation fee for all new accounts.
  • The City requires an $127 deposit for tenants of rental properties. This deposit is applied to the closing bill when the residence is vacated. Also required is the name and address of the owner or company managing the property.
  • The City accepts credit card payments for utility deposits.

After-Hours Orders

  • Service orders received after 3 p.m. may not be processed until the next business day.
  • An after-hours fee of $125 may be charged to have water turned on for new accounts after the cutoff for same day service.
  • An after-hours service restoration fee of $170 will be charged for all disconnected accounts to have service restored for same day service after the cutoff.

Stopping Service

Call Administrative Services Department, Water Services Division of the City of Paso Robles at 805-237-3996, or come in to 821 Pine Street, with information pertaining to the date service is to be stopped and the address to which the final bill should be sent.

If the above information is received before 3 p.m., the City provides same day service.