FAQs • Paso Robles, CA • CivicEngage

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Administrative Services - Business Licenses

If you are charging a fee for a service, you are considered to be in business and would need a business license, whether or not you have a fixed place of business or are working out of your home. Even if you rent space from an established business, such services include:

Bookkeeping
Hair stylist
Janitorial
Manicurist
Yard work

If you sell merchandise, either retail or wholesale, whether from your home, a commercial business location, or come into the city from outside of the city limits of Paso Robles to conduct sales, you need a business license.

2. How do I get a business license?: It’s simple to obtain a business license. You may either download the Business License Application (PDF) or pick up the form from Administrative Services, located at 821 Pine Street. Learn more about obtaining a new business license.

3. If I do business in other cities as well as Paso Robles, do I need a license in each city?: Each incorporated city has its own regulations and you should contact each about their requirements. However, as an example, if you have a valid business license for City of Atascadero, you would also need one for Paso Robles.

4. If I have a County of San Luis Obispo business license, do I need one for Paso Robles, too?

Yes, you do need a separate license if you are planning to do business in the City of Paso Robles.

A County of San Luis Obispo business license is only good in unincorporated areas, such as Templeton, Creston and Shandon. It does not allow you to operate in the City of Paso Robles.

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Administrative Services - Transportation

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1. Where can I pick up bus schedules and other information for Dial-A-Ride? Where do I buy ticket books?: Bus schedules, fares, and other pertinent transit information can be found on the San Luis Obispo Regional Transit Authority website.

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Administrative Services - Water & Sewer

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1. Can I pay my bill online?: Yes! You can pay your water and sewer bill online by visiting www.invoicecloud.com/pasoroblesca.

2. Can I make a payment by phone?: To make a payment by phone, please call 1-844-321-9512.

3. How is my water and sewer bill calculated?: Read how your water bill and sewer bill are calculated each month.

4. When will I get my water and sewer bill, and when is the payment due?

Water and sewer service is billed on the 1st day of each month.

Bills are considered delinquent if not paid by 5 p.m. on the 5th day of the following month. Those accounts will be assessed a 10% penalty. Accounts not paid by the 15th of the following month will be subject to termination.

5. How do I start or stop service?: Call Administrative Services Department, Water Services Division of the City of Paso Robles at or come in to Administrative Services, located at 821 Pine Street. Read more information about starting or stopping service.

6. Why do I have to pay a sewer charge?: The sewer charge on your account is a sewer user fee to collect, treat, and discharge your wastewater.

7. Why do I have to pay a deposit if I am renting? I have had water service before in the city.: City ordinance requires that all tenants pay a deposit and provide name and address of the property owner/management company. Read the Water Ordinance (PDF) (Section 14.04.120 of the Municipal Code) for more information.

8. Do you have direct debit for payment of my water bill?

The city offers a direct payment option from your checking account.

Through the Direct Payment Plan, you authorize the City of Paso Robles to deduct your payment automatically from your checking account or charge to your credit / debit card. You no longer have to worry about paying your bills when you are on vacation or out of town on business.

Read the Direct Payment Plan Brochure (PDF) for information about signing up and using this service.

9. I am installing a water softener. What is the hardness of the city’s water?

The city publishes an annual Water Quality Report that lists water hardness. Check out the most recent Water Quality Report (PDF). You may also phone the Administrative Services Department, Water Services Division at 805-237-3996 to obtain that information.

Learn more about water softeners and their effects on the city's sewer system.

10. I am concerned about water quality and safety. Who do I contact to test my water?

The Environmental Protection Agency (EPA) sets national limits for city water systems. The City of Paso Robles' Water Quality Report conforms to these requirements.

For additional questions you may call the EPA’s Safe Drinking Water Hotline at 800-426-4791, or Water Services at 805-237-3996.

11. My water bill is incorrect. Whom do I contact?: For questions regarding your water bill, due dates, and billing schedules, email the Water Services Division or call 805-237-3996, Monday through Friday between 8 a.m. and 5 p.m.

12. There is a leak at my water meter. Whom do I contact?: For leaks and low water pressure calls during business hours (8 a.m. to 5 p.m.), contact the Administrative Services Department, Water Services Division at 805-237-3996. After hours, contact the Police Department at 805-237-6464.

13. How do I read my water meter?: Are you curious how to read your own meter or check for leaks? Check out the Public Works Water Division meter information.

14. Does the city have a drop box to deliver after hour payments?

Yes, there are four drop boxes for water bills:

At 270 Scott Street at the west end entrance to the Senior/Veteran's Center
In the drive through on 11th Street (between Spring and Park)
In front of the City Hall Annex located at 821 Pine Street
A walk up in the lobby at City Hall (open during City Hall and Library business hours, Monday through Friday, 8 a.m. to 5 p.m.)

15. How do I obtain a hydrant meter for construction water?: Call Administrative Services Department, Water Services Division of the City of Paso Robles at 805-237-3996 or come in to 821 Pine Street. Learn more about construction hydrants.

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Airport

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1. How do I get to the Airport?

The airport is located 4 miles northeast of Paso Robles. From highway 101, go 3 miles east on Highway 46. Turn left on Airport Road. Go north 2 miles. The Airport is on the right.

View Map

2. Can I leave my car at the airport?: Long-term parking is available in the south terminal parking lot. Vehicles left over 10 days in any calendar month are charged $40 or the currently adopted fee for the month.

3. Do you have airline service?: There is no scheduled commercial airline service at Paso Robles; there are charter services available.

4. What is the availability of hangars?

There are over 130 individual aircraft storage hangars on the airport. Each one is individually owned. There is no established waiting list or central office to control the rentals. Hangars that are for rent or for sale are usually advertised by means of a sign on the front door of the hangar and a card on the bulletin boards in the Terminal and the FBO Fueling Office. There are typically 3 or 4 hangars available for rent at any given time.

Rates

The rental rates run from:

$350 to $400 for small hangars
$450 to $500 for the mid-size
$700 to $2,000 for the larger 50 feet by 50 feet units, or rate dictated by current market

5. How do I lease property on the airport?: There is land available for lease-both aviation and industrial developments, Airport property is not sold. The process begins with a written Letter of Intent to the City. Once the proposal is "first-in-line" for a parcel, the proposal process continues with a Development Application, a Development Plan, and the negotiation process for a long-term lease. A standard lease may be 20 years, possibly with options to renew. Rental rates are based on the fee simple appraised value of the land with annual escalations coupled to CPI. View the Lease page for more information.

6. What is an Avigation Easement?: An Aviation Easement (PDF) is a legal document granted by the property owner, signifying that notification was given regarding the airport in the vicinity, that the airport produces noise and annoyances and that it is accepted. The easement is recorded with the County Clerk-Recorder and is attached to a property deed. The easement provides protected airspace and aircraft operating areas above the subject property.

7. If I buy property next to the airport, what can I build on it?: The City general plan and zoning map (PDF) provide for building allowances within city limits. The Airport Land Use Plan identifies compatible land uses for all areas within the immediate vicinity of the airport including those outside City limits. It outlines the requirements for construction, the allowable densities for building and people in specific areas, and the types of uses that are compatible with airport operations, noise and safety concerns.

8. Can I learn to fly?: Flight schools are operated as individual businesses on the airport. Typically, the student rents the training aircraft and hires the certified Flight Instructor as a package. The Private Pilot license first requires training 40 hours total time - 20 hours with an instructor (dual), 20 hours without (solo), with ground training also required. Ultimately, in order to obtain a license, the prospective pilot must pass a test administered by the Federal Aviation Administration (FAA).

9. What is that airplane doing over my house?

Typically, any aircraft that is maneuvering, or perceived to be maneuvering, in an unnatural or not an ordinary manner is believed to be unsafe. This raises concerns from persons on the ground. In reality, most aircraft operation is quite safe and legal. Airplanes are required to maintain 500 feet of distance - either above or horizontally from any persons or structures in sparsely population areas. In densely populated areas, the required distance is 1,000 feet. Helicopters are allowed to operate with less clearance.

Exceeding Noise limits

It is rare that the noise generated from one aircraft overflight would exceed the legal noise limits for an area; however, accumulated overflight noise may become an annoyance. In these cases, the Airport may be notified and an attempt will be made to identify the aircraft.

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Airport Influence Area (AIA)

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1. What is an Airport Influence Area (AIA)?: An airport influence area is the defined space surrounding an airport that can be affected by airport operations.

2. What is AB 2776 and when did it take effect?: AB 2776 was a bill passed in 2002 and took effect January 1, 2004. It requires any person who is selling property to file a report with the Department of Real Estate that says the property is located within and airport influence area.

3. How are Airport Influence Areas determined?: Airport Influence Areas are based on airport flight patterns that generate noise and safety issues associated with aircraft overflights. View the AIA for the Paso Robles Airport (PDF).

4. What types of property does this apply to?: AB 2776 applies to subdivided lands, common interest developments, and residential properties, within California, which are offered for sale or lease.

5. What type of noticing is required?: The law mandates the following notice:

Notice of Airport in Vicinity
This property is presently located in the vicinity of and airport, within what is known as an Airport influence Area. For that reason, the property may be subject to some of the annoyances or inconveniences associates with the proximity to airport operations (for example: noise, vibration, odors). Individual sensitivities to those annoyances can vary from person to person. You may wish to consider what airport annoyances, if any, are associated with the property before you complete your [purchase and determine whether they are acceptable to you.

6. Where do I get more information?

Information is available through the following sources:

Review AB 2776 and search in the 2001 to 2002 Session.
Email the Paso Robles Airport or call 805-237-3877.

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Building

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1. How large a building can I construct before a permit is required?

One-story detached accessory buildings used as tool and storage sheds, playhouses, and similar uses do not require a building permit provided the floor area does not exceed 120 square feet.

However, any accessory building (whether exempt from a permit or not) would need to comply with the setback and zoning requirements associated with the parcel upon which it is to be constructed. Please contact the Planning Division at 805-237-3970 to obtain this information.

2. Do I need a permit for a swimming pool?

Yes, except a pre-fabricated swimming pool accessory to a Group R, Division 3 Occupancy in which the pool walls are entirely above ground, the capacity does not exceed 5,000 gallons, and is less than 24 inches deep.

However, whether or not you are exempt from a permit, you would need to comply with the setback and zoning requirements associated with the parcel upon which it is to be constructed. Please contact the Planning Division at 805-237-3970 to obtain this information.

3. Do I need a permit for a patio cover?

Yes, unless it’s 10 feet from the structure and less than 120 square feet in floor area.

4. How do I obtain a hydrant meter for construction water?: Call Administrative Services Department, Water Services Division of the City of Paso Robles at 805-237-3996, or come in to 821 Pine Street. Find more information about hydrant meters.

5. What is the time frame for plan check review?: Time frames vary based on factors such as the size of the project. Check out more information about plan review time frames.

6. Do I need to have my building plans drawn by a licensed architect?

The Architect Practice Act defines exempt buildings or structure in Business and Profession Code Section 5537 as follows:

This does not prohibit any person from preparing plans, drawing, or specifications for any of the following:
- Single-family dwellings of wood frame construction not more that two stories and basement in heights.
- Multiple dwellings containing no more than four dwelling units of wood frame construction not more that two stories and basement in heights. However this paragraph shall not be construed as allowing an unlicensed person to design multiple clusters of up to four dwelling units each to form apartment or condominium complexes where the total exceeds four units on any lawfully divided lot.
- Garages or other structure appurtenant to buildings, described under subdivision (a), of wood frame construction not more that two stories and basement in height.
- Agricultural and ranch building of wood frame construction, unless the building official having jurisdiction deems that an undue risk to the public health, safety or welfare is involved.
If any portion of any structure exempted by this section deviates from substantial compliance with conventional framing requirements for wood frame construction found in the more recent edition of Title 24 of the California Code of Regulation or table of limitation for wood frame construction, as defined by the applicable building code duly adopted by the local jurisdiction or the state, the building official having jurisdiction shall require the preparation of plans, drawings, specification, or calculations for that portion by or under the direct supervision of, a licensed architect or registered engineer. The documents of that portion shall bear the stamp and signature of the licensee who is responsible for their preparation. Substantial compliance for purposes of this section is not intended to restrict the ability of the building officials to approve plans pursuant to existing law and is only intended to clarify the intent of Chapter 405 of the Statutes of 1985.

7. Am I required to hire a general contractor?: No. However whenever an application for a building permit is submitted in the owner’s name as builder of such improvements, the completion and return of an Owner-Builder Verification Form (PDF) pursuant to Sections 19825 and 19826 of the California Contractors License Law is required.

8. How can I verify if my contractor has a current State Contractors License?: The Contractors State License Board provides a license checking service

9. Where can I get a building permit application packet?: Forms and applications are available online, or you can pick them up in person at the Building Division, located at City Hall (1000 Spring Street, 2nd Floor).

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City Council

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1. What is a closed session?: At times the City Council must confidentially consider matters such as personnel, property acquisitions, leases, or litigation. Such matters may be considered in private (i.e., in closed sessions) and are conducted under the authority and in accordance with the State of California Brown Act. Visit the League of California Cities Open Government page to download/view the Guide to the Ralph M Brown Act.

2. What are "public comments"?: The Council reserves time at each meeting so that members of the public may address City government about items of business interest not on the agenda. This is the time to tell the Council what you think. Under the rules of the Brown Act no action can be taken until the item is placed on the agenda.

The public has the freedom to make an opinion, complaint, or suggestion known. The Council may direct staff to look into your concern or suggest that you take the steps necessary to get it on a future agenda for consideration.

3. How can I be heard at a council meeting?: When the Council presents an agenda item, the mayor will ask if anyone wishes to speak. If you would like to speak, you may step up to the public rostrum, speak directly into the microphone, first giving your name and address.

All communications must be directed to the Mayor and the City Council.

4. What is a quorum?: A quorum means that at least three Council members are present. There must be a quorum in order to conduct a City Council meeting.

5. What are study sessions?: At study sessions, the Council conducts informal and typically more in-depth discussion of specific issues. Study sessions are public meetings, however, no official action may be taken by the Council at a study session.

6. How do I email the entire City Council?: To contact the entire council, email the Council.

7. How do I email the City Manager?: If you need to contact the City Manager, email the City Manager.

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Emergency Services

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1. What is the Fire Code?

The City Council has adopted the 2019 California Fire Code. The Department of Emergency Services enforces this Code. The Code primarily affects commercial occupancy and processes, but has some application to individuals.

The Code is intended to reduce the likelihood of building loss/damage or personal injury caused by fire or other hazardous conditions. The Code does this by establishing minimums for construction methods and materials, fire safe practices, and the handling of hazardous substances.

The Department routinely consults with builders, developers, and architects on Code requirements. Call 805-227-7560 if you have any questions about the Code or its applicability to your situation.

2. Can I burn debris, trash, and tree or brush trimmings?

The City of Paso Robles has not allowed the burning of trash, debris or vegetation within city limits for more than 10 years. However, if you are outside Paso Robles city limits, in the surrounding communities of Creston, Whitley Gardens, Jardine, Geneseo, Shandon, San Miguel or Templeton, please refer to the information below.

Backyard Burning Provisions, Limitations and Prohibitions: Backyard/Dooryard burning is allowed during the Non-Emergency Response Period (normally from November 15 to April 30), unless a hazardous fire condition exists. The Air Pollution Control District (APCD) regulates backyard burning.

Please call 800-834-2876 for requirements for backyard burning and permissive burn-day status. Burning will be immediately discontinued if the APCD determines the smoke emissions are offensive to occupants of surrounding properties, or if the burning constitutes a hazardous condition. Complaints of individuals violating this regulation can be filed with the APCD at 805-781-5912.

3. Why are fire sprinklers required?: The Paso Robles Municipal Code, 17.04.030 (C) requires the installation of automatic sprinkler system for many commercial structures. For more information on Fire Sprinklers, visit the resources for Business/Developers.

4. Who do I call about fire sprinkler system requirements and inspections?: Sprinklers are required in many commercial buildings. Please call the Fire Inspector at 805-227-7560 to establish needs for your particular application. If you have already submitted plans and need to schedule an inspection, please contact the Fire Protection Engineer by phone at 805-227-7221 or email the Fire Marshal.

5. What is a Knox Box?: The Knox Box is a metal box secured to the outside of a building that allows firefighters immediate access to locked buildings, storage rooms, elevators, gates and other secured areas without causing property damage from forced entry procedures. The fire department is the only agency that is authorized to access the Knox-Box. It contains keys, electronic access cards, hazardous materials data and other vital information that firefighters will need when responding to an alarm. Learn more about Knox Box and Emergency Services.

6. Can I access the Paso Robles Municipal Code online?: Yes. You may review the Municipal Code Online Library (Municode). It is easy to search the site by using keywords, such as "abandoned vehicles."

7. My neighbor has trash, debris and inoperative vehicles in his yard and it is really an eyesore. Can the City help?

The City of Paso Robles has an active Code Enforcement and Nuisance Abatement program. To meet the goal of keeping our city safe and protecting property values, the Emergency Services and Police departments work together to address the concerns of our citizens.

Please call the Emergency Services Department at 805-227-7560 for the following item:

Weed Abatement

Please call the Police Department Code Enforcement Office at 227-7540 for the following nuisance abatement items:

Abandoned, inoperative or unregistered vehicles on public property
Furniture/appliances in yards/alleyways
Inoperative vehicles/car parts on private property.
Noise
Roaming animals
Trash and debris in yards/alleyways
Unsecured abandoned buildings
Using RV/trailer as a residence
Visual blight/dilapidated buildings

8. How do I get a fire engine to visit my school or event?: The Paso Robles Department of Emergency Services provides a variety of public education events to the local schools and general public. In most cases, it is desirable for us to receive your request 30 days prior to the event date. For additional information, please email the Fire Marshal.

9. Can I ride along with the engine company?

Yes, you can participate in the Paso Robles Emergency Services First-in Response Experience (F.I.R.E.) Program. The program will include riding in a fire department vehicle to routine and/or emergency calls.

You must be 16 or older to participate and complete a Ride-Along Request Form (PDF). Persons between 16 and 18 years of age must have this form signed by a parent or guardian prior to any participation. Once filled out and signed, the form should either be faxed to 805-237-4138 or mailed to:
City of Paso Robles
Emergency Services Department
900 Park Street
Paso Robles, CA 93446

10. How do I schedule a tour of the fire station?: Please email the Fire Marshal and a department representative will contact you about your request.

11. How do I get a copy of an incident or a fire report?

To request a fire report, please download and complete the Incident Report Request Form (PDF), make a check payable to the City of Paso Robles for $15, and mail to:
City of Paso Robles
Emergency Services Department
900 Park Street
Paso Robles, CA 93446

Please include the date and time of incident, location of incident, and the name of the involved party. In most cases, we will mail out a copy of the report to you within 3 business days of receiving your request and payment.

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Housing Programs

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1. What housing programs does the city provide?: This is the most frequently asked question of the Housing Division. Usually the person asking it is seeking affordable rental housing. The city maintains a list of those apartment complexes in the city that are reserved for low-income persons. View more information on affordable rentals.

2. Where can I find a list of low-income apartments?: Please see Subsidized Rentals.

3. What is Section 8 Rental Assistance?: Section 8 is a federal rental assistance program for low-income persons. Under this program, recipients are issued a voucher to pay the difference between 30% of their income and the "fair market rent" (as determined by the U.S. Department of Housing and Urban Development). Landlords accepting Section 8 vouchers must participate in the program.

4. Where can I sign up for Section 8 Rental Assistance?: The Housing Authority for the City of San Luis Obispo (HASLO) administers the Section 8 Program for all jurisdictions in the County of San Luis Obispo. The number of vouchers allocated to the County is limited, and HASLO maintains a waiting list, which is only opened once every 3 to 4 years. For more information about the Section 8 Program, contact HASLO at 805-543-4478.

5. Does the city have any homebuyer assistance programs?: The city is not presently offering any homebuyer assistance programs. The County of San Luis Obispo offers limited first-time homebuyer assistance loans for low-income persons. Interested persons should contact the San Luis Obispo County Planning Department (Housing Division) at 805-781-5600.

6. What does "first-time homebuyer" mean?: State and federal regulations governing their programs for first-time homebuyer assistance limit participants to households that have not owned a home in the 3 consecutive years prior to funding a new loan.

7. My landlord just raised my rent; does the city have rent control?: The city does not have a rent control ordinance. Landlords are not restricted from raising rents.

8. I believe that I am being discriminated against in trying to find a place to live. What are my options?

Federal and State Fair Housing laws make it illegal to discriminate against any person on the basis of race, sex, color, religion, ethnicity, national origin, ancestry, lawful occupation, familial status, disability, or age in the enjoyment of residence, land ownership, tenancy, or any other land use.

If you believe that you are being treated unfairly in finding a place to live, contact the State Department of Fair Employment and Housing at 800-884-1864.

9. My landlord will not make necessary repairs, what can I do?: The city does not provide legal advice for renters. You will have to contact a private attorney. If you qualify as a low-income household, you may call the California Rural Legal Assistance in San Luis Obispo at 805-544-7994.

10. What help is there for the homeless?

Shelters

There are shelters for the unhoused in Paso Robles, Atascadero, San Luis Obispo and Grover Beach
- ECHO Paso Robles
  1134 Black Oak Drive
  (800) 466-8356
- ECHO Atascadero
  6370 Atascadero Ave, Atascadero, CA 93422
  (805) 462-3663
- 40 Prado Homeless Shelter
  40 Prado Road
  San Luis Obispo, CA 93401
  Phone: 805-786-0617
- 5 Cities Homeless Coalition
  100 S 4th St, Grover Beach, CA 93433
  Phone: (805) 574-1638
The Lumina Alliance (formerly RISE) operates shelters for abused women and children in Paso Robles and Atascadero.
Phone: 855-886-RISE (7473)

Pantries, Meals & Other Services

Loaves and Fishes provides emergency food and motel vouchers for the needy and homeless. They are open between 2 and 4 p.m. Monday through Friday. For after-hours emergencies, please contact the Police Department at 805-237-6464.
- Loaves and Fishes Pantry
  2650 Spring Street
  Paso Robles, CA 93446
  Phone: 805-238-4742
Paso Cares serves dinner Monday through Friday from 5:00pm to 5:45pm and Sunday from 4 - 5pm in the parking lot at the corner of Riverside and 24th street in Paso Robles.

Referrals & Information

Community Action Partnership of San Luis Obispo County Inc. (CAPSLO) has been San Luis Obispo County’s federally-designated community action agency since 1965. In 2019, Community Action Partnership served over 38,000 persons across San Luis Obispo County and ten other central and southern California counties.
Through a variety of programs and in collaboration with other community service agencies, CAPSLO helps individuals and families achieve self-sufficiency and economic stability through programs that focus on:

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Library

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1. What is WiFi?: WiFi is a technology which allows computer users to connect wirelessly to the Internet.

2. Is the Library’s WiFi secure?: The WiFi provided by the Library is as secure as any other public WiFi network. We do not recommend transmitting personal information via the WiFi network as a WiFi signal can be intercepted.

3. Can I get a computer virus using Wi-Fi?

Any time you connect to the Internet, you run the risk of getting a computer virus. Wi-Fi presents no greater risk than any other method of connecting to the Internet. The following precautions are recommended to avoid computer viruses:

Do not download software from websites or any other source if you are uncertain of its safety.
Do not open email from people you do not know.
Use anti-virus software and scan your computer regularly.

4. Does the Library provide protection from viruses, spyware, or any other malicious software?

The Library does not provide anti-virus or Internet security software for Wi-Fi users. There are, however, many free anti-virus and Internet security programs available for download from the Internet or for purchase at office supply or computer stores. The following websites are a sample of what is available online:

5. If I am having trouble with WiFi, where can I get help?: Library staff and volunteers may offer basic instruction, but they will not handle your computer. Your computer’s user manual is an excellent resource as well.

6. Will WiFi work on my Mac, Linux and other operating systems?: As long as your computer has the necessary hardware and software, it should be compatible with our network.

7. Do I have to subscribe to a service or pay a fee to use the Library’s WiFi?: WiFi is provided free of charge, courtesy of the Library.

8. Do I need special equipment to connect to your WiFi network?: You need a wireless access card. Most laptop computers manufactured today have these built in; consult your computer’s user manual if you are not sure. Wireless access cards may also be purchased at office supply or electronics stores.

9. How do I connect to the network?: This varies from system to system. Consult your computer's user manual for specific information.

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Planning

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1. When is a permit required?

Property owners (or their agents) are required to obtain permits whenever specified in the City’s Municipal or Zoning Codes or other applicable codes. When in doubt, please contact the City to confirm whether or not a permit is required. Some of the more frequent questions regarding permits:

Business signs located anywhere other than in a business window require a sign permit.
Encroachment into a public street or other right-of-way requires an encroachment permit, available through the Engineering Division at 805-237-3860.
Grading of property involving more than 50 cubic yards of material requires a grading permit.
Stockpiling over 50 cubic yards of earth such as sand, gravel, or other similar items is subject to a grading permit according to Municipal Code Section 20.12.070.
Oak tree removal requires a permit if a tree is 6 inches or greater diameter. Contact the Planning Division at 805-237-3970 for details or see our city tree regulations page for more information.

2. When do I have to apply for a sign permit?

All signs in the City of Paso Robles must receive approval from the Development Review Committee (exception: signs in windows). Design requirements can be researched in the Municipal Code library "Title 19: Signs", and application information may be found via the Planning Division.

If you have additional questions, need help filling out the application form or determining exactly what information needs to be submitted, please call the Planning Division at 805-237-3970.

3. When do I need to apply for a building permit?

All structures constructed within the City limits over 120 square feet in size and more than 1 story (or approximately 8 feet) in height require a building permit per the Uniform Building Code. Access the Building Permit Application (PDF).

For more information on obtaining buildings permits, please contact the Building Division.

4. Can I build a shed in my back yard or add on to my house?

The City’s Zoning Code regulates the height, size, location, and use of accessory buildings and main buildings. These requirements vary between different zoning districts. Any structure that requires a building permit must meet the requirements of the Zoning Ordinance. These requirements include setbacks, required building separation and design guidelines.

To determine the requirements for a specific property, please call the Planning Division at 805-237-3970. A simple plot plan or site plan may also be faxed or delivered to the Planning Division with a letter explaining the property location and the proposed project. Our fax number is 805-237-3904 and our address is:

1000 Spring Street
2nd Floor
Paso Robles, CA 93446

5. How big can a detached accessory building be?: A detached accessory building (DAB), such as a detached garage, workshop, etc., in the R-1 residential zoning district can be no more than 50% of the gross floor area of the main building (including any attached garage) unless a conditional use permit is approved. Download the Building Permit Application (PDF), and email the Building Division or call 805-237-3850 if you have questions about your project.

6. Where can I find off-street parking requirements?: The number of required off-street parking spaces is dependent on the type of use being proposed. Specific information regarding parking requirements can be viewed in Chapter 21.22 Off Street Parking and Loading Regulations of the Municipal Code, or you may contact the Planning Division at 805-237-3970.

7. Where can I find traffic counts for the City of Paso Robles?: Please contact the Engineering Division at 805-237-3860 for further information.

8. What does PD mean?

PD means Planned Development. The Zoning Ordinance requires a Planned Development application be processed when a particular property is in a PD overlay zone*, when a project proposes more than 10,000 square feet of building area, when a project proposes five or more units on a multi-family zoned lot or when circumstances warrant a Planning Commission hearing. A general description of the type of planning application needed for various projects can be found in Section 21.23B.030 of the Zoning Ordinance which can be viewed in the online Municipal Code library. Applications and related checklists can be obtained from the Planning Division, or at City Hall located at 1000 Spring Street, 2nd Floor. Additional questions about the development review process should be directed to the Planning Division at 805-237-3970.

The PD overlay zone is defined in Chapter 21.16A of the City’s Municipal Code. That chapter says, "The purpose and intent of the planned development (PD) district overlay is to provide for innovation and flexibility in the design of residential, commercial, and industrial developments. Approval of a planned development can allow modification of certain development standards…when it can be demonstrated to the satisfaction of the Planning Commission and the City Council that it would result in better design or greater public benefit."

9. Where can I find water and sewer information for a specific piece of property?: Water and Sewer Atlas Maps can be viewed at City Hall, or contact the Engineering Division at 805-237-3860 for further information.

10. How do I find out what can be built or what types of uses would be permitted on a certain piece of property?

If you are interested in finding out the allowed uses for an area in the City of Paso Robles you should:

Look up the zoning on the City’s Zoning Maps.
Check the City’s list of permitted uses for all zoning districts on the Zoning Matrix (PDF).

To verify zoning information or obtain more specific zoning information, please contact the Planning Division at 805-237-3970.

11. How do I find out the zoning on a parcel?

You may look up the zoning yourself by using the zoning maps and matrix.

If you need more information or cannot locate your parcel on the map, please call Planning Division staff at 805-237-3970 for assistance.

12. What are the height requirements for fencing?

Fences located in a front yard shall not exceed three feet. The height may be increased to four feet for residential and office uses, and 6 feet for commercial uses when approved by the Development Review Committee.
Fences located within a side or rear yard may not exceed six feet. This height may be increased to eight feet for residential and office uses if the side or rear yard abuts an industrial or commercial use, or an arterial or collector street as designated by the Circulation Element (PDF) of the City’s General Plan.
Fences on street side yards or atop retaining walls may have additional regulations, in which case the Planning Division should be contacted for further information.

Code information for fencing may also be viewed in Section 21.20.140 Fences and Hedges of the Municipal Code. For any other questions regarding fencing, contact the Planning Division at 805-237-3970.

13. How do I determine where my property line is?: The City of Paso Robles has maps of subdivisions done within the City limits, which will show the location of any property corners that were set at the time of the subdivision. Assessor parcel maps provide general information regarding property lines. Assessor Parcel Maps can be viewed online on the SLO County Assessor's Office website, or at City Hall at 1000 Spring Street. Property corners are often lost or buried and can be difficult to locate. When an accurate location of a property line is necessary, the City recommends that the property owner hire a professional licensed to perform land survey work.

14. How do I determine what my setbacks are?: Setbacks are determined by the underlying zoning of a particular parcel. If you know your zoning, you can look up your setbacks on our website by going to Title 21 Zoning and clicking on the appropriate zoning chapter (single-family, multiple-family, etc.). If you do not know your zoning, you can look it up on the City’s Zoning Maps on the website. Prior to any site design or building permit application, setbacks should be confirmed with Planning Division staff at 805-237-3970.

15. When is the installation of offsite (curb, gutter, sidewalk) improvements required?: Specific information regarding offsite improvement requirements can be viewed in Chapter 11.12 Required-Curb, gutter, sidewalk, driveway aprons, street and alley paving located in the Municipal code library, or you may contact the Engineering Division at 805-237-3860.

16. Do I need a permit to build a patio cover or to enclose my patio?: Patio covers are considered structures and do require a building permit. In a single-family zone, if the patio is open on at least two sides the cover may encroach into the required setbacks as specified by Chapter 21.16I.220 of the Zoning Ordinance. An existing patio that is enclosed with any type of screen, shadecloth, lattice, or any other material is considered a part of the building and is subject to the same setback restrictions as the main building. Contact the Planning Division at 805-237-3970 for more information.

17. How do I determine what my setbacks are for a swimming pool?

A swimming pool in a single-family residential zone must be located ten feet from any main building and three feet from any side or rear property line, as measured from the edge of the water. Please note that the pool equipment must be located at least twenty feet from the nearest neighboring residence, and it must be screened by a fence.

It is necessary to apply for a building permit prior to installing a swimming pool. Download the Building Permit Application (PDF).

18. Where can I park a motor home on my single-family residential property?

A motor home or boat or other recreational vehicle must be parked on private property, and both parking and access must be paved. If your driveway is deep enough for the vehicle to fit without hanging over into the sidewalk, you may park it in the driveway. If you have adequate access on either side of your lot, you may pave a parking space on the side or rear of the residence and driveway access to it, with certain limitations as to the amount of front yard that may be paved.

Contact Planning Division staff at 805-237-3970 or check Section 21.16E.320 of the Municipal Code for more information.

19. How can I find out about a pending project I have heard about?: You can contact Planning Division staff at 805-237-3970 or search the Development Activity Reports.

20. May a nonconforming use be re-established in the event of fire or other natural disaster?: If a nonconforming use is damaged to an extent of more than fifty % of the fair market value, it shall not be reestablished. The only exception to this regulation is in the event that the nonconforming use is a residential dwelling in a commercial or industrial district. If this is the case, the property owner may apply for a conditional use permit to reestablish the dwelling unit. Additional information can be found in Section 21.20.340 of the Zoning Ordinance.

21. When do I need a business license / home occupation permit?

A business license, issued by the City of Paso Robles is needed for all individuals/companies doing business within the City limits, regardless of where the individual/company office is located. You may learn how to obtain a business license from Administrative Services.

A Home Occupation Permit is needed when an individual uses his/her home as an office.

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Planning - Appeals

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1. When must an appeal be filed?

An appeal must be filed within 15 calendar days of the decision.

Upon receipt of an appeal, the matter will be scheduled for consideration before the appeal body as soon as feasible. You can download an Appeal Application (PDF), or obtain one from anyone in the Community Development Department at 1000 Spring Street by calling 805-237-3970.

2. What is the effect of filing an appeal?: If an appeal is filed, the body considering the appeal will consider the request as if it were a new application. Opportunities will be provided for all interested parties to speak and/or provide evidence to support approval or denial of the appeal.

There is no penalty for filing an appeal. The City cannot and will not penalize anyone for filing an appeal. Each application for a land use or other entitlement is handled on a “first-come, first- served” basis. The city keeps a log of applications filed, and any of the public is welcome to confirm the order of processing for each application.

3. How can I get more information on appeals?: Please call the Community Development Department at 805-237-3970, or stop by City Hall at 1000 Spring Street. You can also read more about the appeals process.

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Planning - Home Occupation Permit

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1. What is a home occupation?

A home occupation is a profession or other occupation not otherwise permitted in the district, which is conducted as an accessory use on a residential plot by one or more members of the family residing on the premises, and which in residential districts conforms to all conditions in section 21.23.070 of the Municipal Code (as follows):

The profession or other occupation shall be carried on wholly within the main building or not more than one-half of the floor area of the ground floor of the principal building is used for the occupation.
There shall be no exterior storage of materials and equipment, and no other exterior indication of such Home Occupation or variation from the residential character of the principal building.
There shall be no retail sales on the premises.
In particular, a home occupation includes, but is not limited to:
- Art studio
- Dress-making
- Teaching, with musical or dancing instruction limited to a single pupil at a time
- Author
- Artist
- Musician or similar use
A home occupation shall not include:
- Animal hospital
- Automotive repair service
- Barbershop
- Beauty parlor
- Restaurant
- Tea room
- Tavern or similar use
There shall be no signs identifying the business.

2. When is a Home Occupation Application required?: A Home Occupation Permit is required in addition to a Business License any time the proposed use is not normally permitted in a residential zone but meets all conditions in section 21.23.070 of the Municipal Code. Read more about the conditions requiring a Home Occupation Permit.

3. How do I apply for a Home Occupation Permit?

If you have determined or been advised that you need a Home Occupation Permit, you may download and fill out the Home Occupation Application (PDF) and return it, along with your business license application, to:

Administrative Services Department
821 Pine Street
Suite A
Paso Robles, CA 93446

Once approved, the $25 home occupation fee will be invoiced to you along with your business license.

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Planning - Planned Development / Development Plan

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1. What is Planned Development?

Chapter 21.16A of the Zoning Ordinance establishes the Planned Development (PD) Zoning District Overlay. An overlay district provides further regulation of land use and development within the primary zone categories. Overlay zone regulations apply in addition to the base or primary zone regulations (R1 PD, C2 PD, and M PD, are all examples of zones with a PD overlay.

Purpose

The purpose of a Planned Development is to provide the Planning Commission with the opportunity to allow for innovation and flexibility in the design of residential, commercial, and industrial projects than would otherwise be afforded through strict adherence to the prescribed development standards. By providing for innovation and flexibility, it is envisioned that projects will be designed on a case-by-case basis in order to ensure that each project uniquely fits it's site and it's setting.

Modification of Development Standards

Modification of certain development standards for new projects can only be allowed if there would be greater public benefit provided than would otherwise be achieved. The development standards that may be modified through approval of a Planned Development are:

Building height limitations.
The descriptive, non-numerical grading standards of the R-1 Zoning District regulations for properties located with the R-1 and Hillside Development Districts. Such modification(s) can only be approved if it can be demonstrated that such modification(s) will still preserve the integrity of the existing topography and the basic landform of the site and will meet the intent of preservation of natural resources and/or conserve/provide for open space.
Minimum lot sizes, minimum lot widths and depths that are required by the base zoning district if such modification is necessary in order to cluster lots to preserve natural resources.
Minimum setback requirements.
Provide flexibility to modify specific public improvements such as width and location of parkways and sidewalks when such limitations do not adversely affect public safety.
The types and intensities of allowable land uses can be limited through a Planned Development.

2. What is a Development Plan?

Municipal Code Section 21.23B.030 (A) lists the types of projects that are subject to a Development Plan review. There are some minor differences in the findings required for a project located in the Planned Development Overlay District (link to findings) and the findings for a project that requires a Development Plan approval. Either way, the application is called a PD and allows for flexibility in design as listed under the description for a Planned Development (link).

Projects Subject to Development Plan Requirement

The following are projects that are subject to the Development Plan requirement:

Development Projects (All Types) subject to Environmental Review.
- Any development application, even a Minor Site Plan which normally could be approved by the Development Review Committee, must be approved by the Planning Commission as a PD application if it does not qualify for a categorical exemption from environmental review under CEQA (California Environmental Quality Act.) (future link to CEQA info).
Any project that involves adding new multi-family residential units that will result in 5 or more units per lot (even if the first four units are existing and the project consists of adding a fifth unit to the lot) requires Development Plan approval and findings under a PD application.
- A Development plan approval is also required for any subdivision in a multi-family zone in which the number of units that could be developed is five or more.
New Commercial, Industrial, and Institutional Projects of 10,000 square feet or more (gross) require Development Plan approval and findings.
- Also, projects of less than 10,000 square feet if all necessary infrastructure has not been installed, all necessary dedications have not been made, or special conditions are necessary.
Pre-grading
- Pre-grading of a site without any accompanying development plans where the surface area to be graded is greater than 20,000 square feet requires Development Plan approval and findings to be made by the Planning Commission.

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Police

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1. Does the Police Department have a Lost and Found?: If you have lost/found something, the first step is to complete a Citizen's Crime Report (available here online or at the Police Department: 900 Park Street, Paso Robles) for any reported lost or found property. If you've found an item, it should be brought in to the Police Department with a completed Citizen's Crime Report. Found property that can not immediately be identified will be secured in our property room and will be properly disposed of after the appropriate time period.

2. When is the Paso Robles Police Department open?: For emergencies, call 911 or come in to the Police Department at any time. We’re always open. For more information regarding non-emergencies, contact us.

3. Should I call the police if I see something "suspicious" or "unusual" in my neighborhood?: Yes! Police need your help in recognizing when something’s wrong. Your input is vital and we need your help. Most criminals are caught when citizens see something "suspicious" and call Police.

4. I was told I need a police "case number." How do I get one?

File a Report

Police case numbers are only issued when an official investigation and report is made. In order to get a case number, therefore, you need to file a report. You may come to the police station at any time of the day or night, or you can call police dispatch at 805-237-6464 and have an officer come to where you are if you are in the City or reasonably close by.

Reports Over the Phone

In some cases, for some kinds of reports, the officer can take the information over the telephone. After the report is taken, you should ask the officer for their name and the case number for your records.

5. How do I get a case number for something I’ve already reported?

The best thing to do is to write it down, as well as get the name of the officer, when you make your report. However, you can get a case number by calling the Records Division at 805-227-7500 between 8:30 a.m. and 4:30 p.m.

We need to know what kind of an incident occurred, and the date, time and location to look it up for you.

6. How do I get a copy of a report?: You need to complete an application, and, if a juvenile (under the age of 18) is involved, a different form is required. You or your insurance representative/attorney may also request a copy the report for a fee. Click here to download/view the Fee Schedule (PDF).

7. How can I find out when I’m supposed to be in Court?: We will look it up for you or refer you to the clerk of the San Luis Obispo Superior Court, Paso Robles Branch at 805-237-3080 for criminal cases and 805-237-3070 for traffic.

8. I lost my copy of a "fix-it" ticket / citation. How do I get a duplicate?: If you come in personally and properly identify yourself, we will make an attempt to locate the citation and provide you with a copy or refer you to court to obtain a copy of your citation.

9. How do I get a ticket signed off?: If you have received a "fix it" ticket you may have it signed off at our Department at 900 Park Street by Police Personnel. Please have with you your ticket, photo ID, and your repaired vehicle. There will be a $15 fee (cash or credit card only).

10. How do I register a gun?: The Police Department does not register firearms. Private gun dealers will complete the necessary state forms for you for a fee.

11. I need information on crime statistics. How do I get it?: Call the Records Division at 805-227-7500.

12. I need to be fingerprinted. Can you do it, and how much does it cost?: We provide Live Scan fingerprinting to the public, by appointment only with a completed application and a photo ID. Call the Records Division at 805-227-7500, Monday through Friday 8:30 a.m. to 4:30 p.m. to schedule an appointment. We do not fingerprint for INS purposes. The fee varies depending on the level of service indicated on the application. Cash, credit card, and business checks only.

13. How can I find out if I have a warrant?: You can come into the police station in person, and properly identify yourself. Please be aware that if you do have a warrant that is not cite-release authorized, you may be taken into custody and held until you can post bail or you are released.

14. How can I find out if someone else has a warrant?: Find out where the crime occurred; then call the court you believe has jurisdiction of that town or city. Do not call the police department. We cannot give this information to you over the phone.

15. How can I clear a warrant?

That depends on the warrant. For most traffic warrants, the issuing magistrate will allow us to cite-release you, or simply give you a new appearance date, and that will clear the warrant from the system. However, due to circumstances beyond our control, the magistrate may require bail, which you will have to post in the form of a bond, credit card or cash, to be released. Of course, if you are taken into custody, your warrant is automatically cleared.

Note that warrants are issued by the Court, and not us, and may be re-issued by the Court without notice or warning for a variety of reasons; the most common being "failure to appear" or "failure to pay."

16. How can I find out if someone is in jail?: If you come to the front counter, or call us at 805-237-6464, we will tell you if a specific person is in our jail. Since we don’t hold people in our custodial facilities any longer than 6 hours, you should also call the San Luis Obispo County Main Detention Facility at 805-781-4600. They will tell you if a specific person is in their custody.

17. Can I check my own criminal record?: Yes you can. We have the Request for Public Records Form (PDF) and information that explains the Department of Justice’s requirements for obtaining your criminal record. Fingerprints are required to be sent along with your application.

18. Can I check someone else’s criminal record?: No, it is not public information. You can, however, check public conviction records at the Court by calling 805-237-3080.

19. How do I find out what the status of my case is?

The best person to call is the officer or detective assigned to your case. If you know the officer’s name, contact them at 805-237-6464, and leave a message referencing the case number and your specific question. Remember, with some shifts, it may be several days before they come back to work, research the case, and call you back.

If you don’t have the case number or the officer’s name, call us at 805-237-6464 and we’ll get the information needed so you can leave a message with the officer. All of the officers have voice mail. You may call the number above and request to be transferred to an officer's voice mail.

20. I was arrested, but was never given an appearance date. How do I find out if I should go to court?: If you were not immediately charged with a crime, that doesn’t mean charges cannot be filed later, after an investigation. Depending on the case, after a complaint is filed, the Court will mail you a Notice to Appear, if they have your current address. If the Court cannot locate a current address for you, an arrest warrant will be issued in your name. If you are concerned you might be charged with a crime, perhaps the best option is to talk to the officer or detective directly that was investigating your case.

21. My son / daughter was arrested. Can I get a copy of the case?: If your son or daughter was over 18 at the time of the incident, they are adults, and you have no standing as a parent to receive any information. Even if they were juveniles at the time, as a parent, you do not have a right to automatically receive a copy of the case. If the case is progressing through the legal system, you may petition the Juvenile Court for a copy of the report. We will be glad to begin this process for you, once you fill out the Juvenile Request form. And, if it’s just a question you have about a case involving your minor child, you might want to talk directly to the officer.

22. I reported a crime, but the person who did it was never charged. Why?: The decision to charge, or not charge a person with a crime is something that the police department does not have control over. While we may accurately document the facts of a crime, including your statements and make a logical identification of someone as being responsible, it is ultimately the decision of the District Attorney to decide to file a criminal complaint, or not. These decisions are not whimsical, and are more a product of evaluation of evidence, probability of gaining a conviction, and the overall administration of justice. If your case was not filed, you should contact the officer or detective involved and discuss the matter with them. They may also be able to share with you the rationale, if provided, of the District Attorney’s declination of complaint.

23. How can I get a restraining order?: A restraining order is a civil process, where the person seeking the order makes and application to a magistrate to temporarily restrain, or restrict another person from doing something that would otherwise be perfectly legal behavior. While the obtaining of a restraining order is a private process, there are numerous resources available to people, especially in cases of domestic violence, to make the process straightforward and workable. While in some cases the police may apply for an emergency protective order for someone, it is a temporary solution only, and the regular process needs to be set into motion as soon as possible.

24. How can I find out if my restraining order was served?: If you can satisfactorily identify yourself to us as a protected party, and bring in a copy of the order during normal business hours, we will examine the record to see if your order shows proof of service.

25. How can I tell if my restraining order is still valid?: The expiration of a restraining order is listed on its face. If you no longer have your copy, but can identify yourself to us as being the protected party, we will tell you if the order is still in force and effect.

26. How can I find out if someone has a restraining order against him or her?: The court that has jurisdiction of the restraining order may release information to you, however, we consider the information a privacy issue and therefore, confidential and not for public release.

27. How can I find out if I have a restraining order out against me?: You would have to have been personally served to make it valid, and presumably, you would know about it.

28. My (ex) husband / wife violated a restraining order, but wasn’t arrested. How come?: The decision to file charges against someone under 166.4 or other sections of the Penal Code regarding violation of court orders is a decision by the District Attorney, not the police department. Our function is to document and assemble evidence and forward it to the District Attorney for evaluation and further action. If you have a specific question about a case, we suggest you contact the involved officer directly.

29. I need a clearance letter. How do I get one?: We will need a picture ID and home address to run a check. The clearance is for a Paso Robles Police Department database search only, and is not checked by fingerprints. There is a charge of $28 per person.

30. How do I get my juvenile records sealed?: Start by calling Juvenile Probation at 805-781-5300. They can get you started.

31. Can my employer contact you and ask for my record with the Paso Robles Police Department?: It depends on who your employer is. Most government and state agencies conduct records checks on their prospective employees; however, if you work for the private sector, most likely a records check by your employer will be denied. Your record is considered confidential and not for public release.

32. I want a copy of my police report to prepare for my court appearance next month. Why can’t I get it?: We cannot release your report prior to review by the District Attorney. You will receive a copy of your report on your first court date (your arraignment).

33. What can I do about a neighboring house where I believe occupancy numbers are more than safe or legal?: Contact the Code Enforcement Coordinator at 805-227-7540.

34. Under the "Megan’s Law" can I see if registered sex offenders live in my neighborhood?: You may now access information via the California Megan's Law website.

35. What is the process for making a complaint against a Police Department employee?: Any person desiring to report misconduct or improper job performance by a police employee should call the Police Department and ask to speak with the Watch Commander or that employees supervisor. The supervisor will meet with you to initially discuss your complaint. Sometimes issues can be resolved at this point by the supervisor, who may be able to answer your questions and concerns. Should you request further investigation after speaking with the supervisor or the supervisor determines that further action is warranted, the supervisor will assist you with completing this Complaint Form in English (PDF) or Spanish (PDF).

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Police Community Programs

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1. What can I do about traffic safety problems in my neighborhood?: If you are concerned about speeding, drivers running stop signs, or parking problems, complete the online form for reporting a traffic problem.

2. My car got towed. How can I find out where it is?: You can call us anytime at 805-237-6464. We need to know the license plate number or VIN (vehicle identification number), when, and from where it was towed.

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Police Online Reporting

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1. What do I do if online incident reporting is not right for me?: If your incident is an emergency, call 911. If non-emergency call 1-805-237-6464.

2. What if this happened in another city can I file a report using this online police citizen reporting system?: No, If a crime took place outside of the City of Paso Robles in a different city, please call the police department for that city.

3. What if this happened on a state Freeway?: If this took place on a state Freeway please call the California Highway Patrol office at 1-805-434-1822.

4. What is a known suspect?: A known suspect is when you or someone else knows the person, or where to find the person, who committed the crime or the license plate number of the vehicle the suspect(s) were in.

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Police Services

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1. How can I get a permit for my alarm system?

Fill out our Alarm System Permit Application (PDF) and return to our Records Department at:

900 Park Street
Paso Robles, CA 93446

2. How can I contest / appeal a parking citation?: The Section 40215 of the California Vehicle Code sets forth uniform procedures for contesting parking citations. These procedures include several time periods that must be carefully adhered to. The Parking Citation Appeals Process, including all required forms, can be found here. You may also contact the Records Division at 805-227-7500 for more information.

3. Are there any victim services?: Yes. If you are a victim of a crime, you and your family have rights. Visit the Office of the Attorney General, Victim Services Unit for more information.

4. Can I pay my parking ticket at the front counter?: Yes, you can pay for your Paso Robles Police Department (PRPD) issued parking citations at PRPD. Cash or credit card only.

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Public Works - Streets Maintenance

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1. Does the City have a Christmas tree recycling program?: No, the City no longer has a site to drop off Christmas trees. Please visit the Paso Robles Waste website for more information regarding their residential curb-side pickup or call 805-238-2381 (option 1 for Paso Robles Waste Customer Service).

2. Who takes care of the sidewalks?: The Streets Maintenance Division provides ongoing curb, gutter, and sidewalk repair and maintenance. To report a need for maintenance or a dangerous situation, notify the Street Maintenance Division by filling out an Action Request Form or call 805-237-3861.

3. A tree limb is about to fall, whom do I contact?: Notify the Parks Maintenance Division by phone at 805-237-3873 during regular business hours, 7:30 a.m. to 3:30 p.m., or the Police Department after hours at 805-237-6464 to have the City come look at the tree. If the tree is on private property, it is the property owner’s responsibility to trim it.

4. A tree is hanging over the street, who takes care of it?: Notify the Parks Maintenance Division by filling out an Action Request Form or by phone at 805-237-3873 to have a city tree trimmed. If it is on private property, it is the property owner’s responsibility to trim it. The City can notify property owners who need to trim trees or bushes that are nuisances, as well.

5. What is Adopt-A-Street?: The Adopt-A-Street Program is a community program that gives individuals, companies, schools or organizations an opportunity to adopt a City street and help beautify Paso Robles in partnership with the City. Adoption requires litter pickup for six months on a street segment at least twice per month.

6. The plants/trees in the parkway in front of my house are dying or in need of trimming, whom do I contact?: Plants and trees in parkways are generally in the Landscape and Lighting District and are maintained by a contractor for the City, overseen by the Parks Maintenance Division Supervisor. To report a need for maintenance, notify the Street Maintenance Division by filling out an Action Request Form or by phone at 805-237-3873.

7. Do I need a permit to trim my own trees?: You may trim your own trees as you wish, with one exception: mature oak trees. If the tree you intend to trim is an oak tree, see the information available on the Tree Trimming page.

8. Is there a list of streets in the City?: Yes, view the street name list (PDF).

9. How can I get my street closed for a block party or other event?: Street closures require a permit and approval from Public Works, the Fire Department and the Police Department. You can fill out an application and return it to the Public Works Administration office for approval. For complete requirements and to retrieve the application, visit the street closure information page.

10. There is a mess in the street from construction traffic, who do I contact?: Debris in the street resulting from construction traffic is handled by the Engineering Division of the Community Development Department. Contact them at 805-237-3860.

11. Why is there a dot painted on the tree on my street?: Around the time the annual tree removal project goes out to bid, a dot is painted on trees that are to be removed. This allows potential bidders (and eventually the successful contractor) to know which trees are to be removed. For more information, visit the Streets Division's Tree Maintenance page.

12. The street sweeper isn’t sweeping my street, whom do I report this to?: Notify the Street Maintenance Division by filling out an Action Request Form or by phone at 805-237-3861.

13. How do I get speed bumps put on my street?: There are specific criteria that must be met before speed humps will be considered. View the speed bumps page for complete information.

14. Who takes care of mosquito abatement in the City?: The County of San Luis Obispo has taken over mosquito abatement for the entire County, including Paso Robles. For more information on the program or to report a problem with mosquitoes, call 805-781-5544.

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Public Works - Water

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1. What is the hardness of my water?

Hardness ranges in grains per gallon (gpg) from 7.6 to 32.7, with an average of 17.2. Hardness is a term used to describe a characteristic of water. Hardness is mainly a result of the salts of calcium and magnesium naturally occurring in water. Our lab reports hardness as CaCO3 (Calcium Carbonate) in parts per million (ppm).

However, we provide the conversion from ppm to grains per gallon (grains of hardness per gallon) because that is the unit of measurement the water softeners use. For more information on water quality, download/view the City’s most recent Water Quality Report (PDF).

2. What is my water pressure?

Currently, there are 7 different pressure zones in the City. For specific pressure information, contact the Water Division at 805-237-3866.

Leaks & Low Pressure

For non-emergency leaks and low water pressure, contact the Public Works Department, Water Division at 805-237-3866.

For after business hours service regarding emergency leaks or repairs, call the Paso Robles Police Department at 805-237-6464. A $444 after-hours connection fee may be assessed for non-emergency leaks or repairs.

3. How do I turn my water off?: Visit our meter information page with graphics and instructions on how to turn your water off.

4. How can I change my billing information?: Administrative Services handles all of the billing information. For questions regarding water/sewer payments, please call 805-237-3996, or email AdminServices@prcity.com.

5. I think I may have a leak. How do I tell?: Visit our meter information page with graphics and instructions on how to check if you have a leak. If you would like to report a leak or request assistance, please complete our Action Request Form. Concerns and requests submitted online with the Action Request Form are monitored during normal office hours (Monday-Friday, 8AM - 5PM). If you require immediate attention, please call Police Dispatch at 805-237-6464.

6. What is a Booster Station?: Homes built on hills often need booster stations to get water from the system to their homes. Booster station pumps water to higher elevations in order to provide adequate water for domestic use and fire flow. City booster stations have generators or diesel powered pumps to ensure continuous pumping of water, even in the event of a power outage.

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Recreation Services

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1. Who is Recreation Services?: The Recreation Division administers a unique array of classes, camps and leagues designed to enhance the social, physical, mental, and spiritual well-being of individuals. Our Recreation Staff directly provides a variety of our services, including running drop-in basketball sessions, processing class registrations, administering facility reservations, and creating community events designed to draw individuals together to enjoy recreational or educational experiences that are meaningful, significant, and relevant to their well-being. Our seasonal aquatics staff provides swim lessons, public swim, and a selection of programs and events appealing to all ages and ability levels at our 2 swimming pools. We work with independent contract instructors to provide an average of 450 programs a month at Centennial Park and the Municipal Pool. Recreation Services facilitates use of Centennial Park and 7 major parks, featuring sports fields, playgrounds, tennis, pickleball and basketball courts, and picnic areas. We also oversee contracts to provide administrative services at the Senior Center, youth programs at Centennial Park, and concession services at Barney Schwartz Park.

2. How do I register for a class?: Registrations can be made online at www.prcity.com/recreation or in person at the Centennial Park Registration Desk (600 Nickerson Drive, Paso Robles, open Monday-Thursday, 12-5pm).

3. How do I reserve a meeting room, sports field/court or barbecue pavilion?: Use of Facilities Applications are available at www.prcity.com/recreation or at the Centennial Park Registration Desk (600 Nickerson Drive, Paso Robles, open Monday-Thursday, 12-5pm). You can fax completed applications to (805)237-6424 or bring them to the Registration Desk. Please call (805)237-3988 for assistance.

4. Where are you located?: Most of our camps, classes, lessons and leagues take place at Centennial Park (600 Nickerson Drive, Paso Robles). Our offices are located there as well.

5. What are your hours of operation?: Centennial Park is open every day from dawn until 11pm. Times for classes, lessons and leagues vary. Our Registration Desk is open Monday-Thursday, 12-5pm and is located in the administration building at Centennial Park (600 Nickerson Drive, Paso Robles).

6. Do I need a membership to participate in your camps, classes, lessons or leagues?: There is no membership necessary, but there is a fee for each activity. Some classes carry a one-time fee while some continuing classes offer monthly rates and/or punch passes.

7. Do you offer scholarships for recreation activities?: Youth and Senior scholarships are available. You must apply in person at the Centennial Park Registration Desk (600 Nickerson Drive, Paso Robles, open Monday-Thursday, 12-5pm), or complete a registration form, available here.

8. Do you offer aquatics programs?: We have year-round aquatics programs at Municipal Pool (534 28^th Street, Paso Robles). Youth swim lessons are offered during summer months, typically June through August. Click here to be linked to our aquatics webpage.

9. Where can I swim laps?: Due to short staffing of Lifeguards, lap swim is temporarily unavailable. We hope to resume soon!

10. Are there open swim sessions at Centennial or Municipal Pool?: There is no open swim offered, except during summer months. There are also several themed swim days/evenings. Click here to be linked to our aquatics webpage.

11. When/how can I sign up for swimming lessons?: Swim lessons are offered throughout the summer (mid June through Mid August) at Municipal and Centennial Pools. Registration opens the first weekend of May. Registrations can be made online at www.prcity.com/recreation or in person at the Centennial Park Registration Desk (600 Nickerson Drive, Paso Robles, open Monday-Thursday, 12-5pm), or you can register at the pools once swim season begins.

12. Do you offer free drop-in basketball?

Drop-in basketball is offered year-round at the Centennial Gym (600 Nickerson Drive, Paso Robles), after school hours:

Monday, 2-4:30pm
Tuesday, Wednesday and Thursday, 3-4:30pm

Times are subject to change, depending on gym availability. Please call (805)237-3988 for current hours.

13. Are you part of the YMCA?: No, however the YMCA offers some programming of its own at Centennial Park. For info on the YMCA’s offerings, please click here.

14. Do I need to reserve a tennis court or pickleball court to play?: Tennis and pickleball courts are available to the public without reservations. They are reservable for tournament play. For information about reserving courts, please call (805)237-3991.

15. What is the best way to contact Recreation Services?: We’re easy to reach! Please call us at (805)237-3988 or stop by the Centennial Park Registration Desk (600 Nickerson Drive, Paso Robles, open Monday-Thursday, 12-5pm). Click here for a list of our staff.

16. How can I find out about what classes you are offering?: As restrictions and safety guidelines of COVID-19 allow, we're bringing more classes, activities and events back. Please visit www.prcity.com/recreation to stay up to date with everything we're currently offering.

17. Are classes open to everyone or just Paso Robles residents?: All of our camps, classes, lessons and leagues are open to everyone, not just Paso Robles residents.

18. Who do I contact if I’m interested in teaching a class?: Please contact our Recreation Coordinator, Heather Stephenson at (805)237-3994 or hstephenson@prcity.com.

19. Does the city have walking or hiking trails? If so, where are they?: Yes! Paso Robles has 12 maintained hiking/walking trails in the city. Click here to view the trails map.

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Site FAQs

Show All Answers

1. How can I make the font size larger?

You can increase the font size to a comfortable viewing size by doing the following:

Select "View" from your browser menu
Select "Text Size" from the drop down menu
Choose the next largest setting until you reach a comfortable size

2. What is a PDF?: Portable Document Format (PDF) is a universal file format that preserves the fonts, images, graphics, and layout of any source document, regardless of the application and platform used to create it. It is the standard for the secure and reliable distribution and exchange of electronic documents and forms around the world. Adobe® PDF files are compact and complete, and can be shared, viewed, and printed by anyone with free Adobe Reader® software.

3. How do I get Adobe Reader software?: It's easy and its free! Go to the Adobe website download page. Once you have installed the free program, you will then be able to view, fill out form fields (if applicable), and print any of the PDF documents found on the City's website.

4. Why is the page blank when I try to download a pdf document?: You probably need to upgrade your Adobe Reader® software. This program is free and can be downloaded from the Adobe Website.

5. Can I save one of the forms in pdf format to my own computer to fill out and use multiple times?: Yes, if it is already prepared for this type of use. When you have the document open in Acrobat, from the Acrobat menu (not the browser menu) choose "Save" and choose where you would like to save it on your computer. It should be somewhere you can easily find it again.

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Wastewater

Show All Answers

1. Are there any RV Dump Stations in Paso Robles?

Map to Local RV Dump Stations in Paso Robles: https://goo.gl/maps/gAGEuEHE8s22

Please contact publicworks@prcity.com if this information is not accurate. Thank you!

2. Sewage is backing up into my house overflowing from my drains. What should I do?

If these problems occur and you are not using any water outlets, there may be a problem in the City main. Call 805-237-3865 or after business hours call 805-237-6464 to request service.

Household Water Outlets

If you are using your household water outlets, turn them off. If the overflowing wastewater stops after turning off your outlets, you likely a problem in your sewer lateral and you will need to call a plumber. There is a cap on the sewer lateral clean out located outside your home; if you remove the cap it may reduce backup in your inside drains for a short time.

3. What is a sewer lateral?: A sewer lateral (building sewer) is the privately owned and maintained sewer pipe connecting a building/dwelling to the public sewer main.

4. What should I do if sewage is overflowing from a sewer structure onto the ground?: If you notice any sewage flowing onto the ground call 805-237-3865 or 805-237-6464 to report it. Please give your name and a call back number and note exact location and where the sewage is coming from. City crews will respond to investigate.

5. I have slow drainage through my toilets, drains. What can I do about it?: Check to see if your neighbors are having a similar slow drainage problem. Call the City Wastewater Division and we will check the mains. City crews will notify you if the problem is in the City main or not. If the city does not have a problem you will need to call a plumber to clean your lateral.

6. There is a manhole cover in my neighborhood that rattles every time a vehicle rolls over it. What can I do about it?: Report it by filling out an Action Request Form or by calling 805-237-3865.

7. What causes sewer odors inside the house?

Sewage has a natural tendency to produce odors; all sewers have odors. The plumbing system in your home is designed to prevent these odors from entering the house by using a vapor trap. If you are experiencing odors indoors, it is likely that there is a problem with the vapor trap. If you experience a problem with your vapor trap, a plumber can help you.

Atmospheric Conditions

Atmospheric conditions can also affect odors from sewer systems entering the house. When barometric pressure is falling or is very low, the air outside can be heavier than air from the sewer system, causing pressure to build up in the sewer system. This temporary condition may cause indoor odors, but will resolve as barometric pressure increases.

8. What is the purpose of vapor traps?: Every water fixture in your house has a vapor trap. This “U” shaped pipe is clearly visible under sinks, and is present in some form on all lines draining to the sewage system. The “U” shape holds water, preventing gases from backing up from the sewer into the house through the sink drain.

9. What is the purpose of the roof vent?: All houses have plumbing vents (also called a vent stack) that extend through the roof. These vents allow air to flow both in and out of the house plumbing system, helping water to flow through the pipes. Working in combination with the vapor traps, gases from the sewer system are safely vented.

10. What are some of the problems that can occur?: When sewer gasses are present inside the home, usually one or more vapor traps has dried out. The water in a vapor trap will evaporate if the fixture is not used often; seldom-used bathrooms or utility sinks are commonly odor sources. The simple solution is to periodically run water (one or two cups) into the drain to refill the trap.

11. What if the odor is outside the house?: If there is a sewer odor outside your home, report it to the City Wastewater Division at 805-237-3865. Note, however, the City is renown for natural sulfur springs, and these sulfur water sources have a strong odor, often smelling like sewage.

12. How do I file a claim if I have property damage caused by a sewer back up?

Contact the Office of the City Clerk to request a Claim Form at 805-237-3960 or at:
1000 Spring Street
2nd Floor
Paso Robles, CA 93446

The original and one identical copy of the claim form, together with one copy of all attachments, are to be filed with the Office of the City Clerk. For more information, visit the City Clerk page.

13. Who maintains the sewer line?

The City maintains all sewer mains, which are located in the street or public utilities easements. Residents and business owner’s own the lateral connections to the mains, laterals typically run on the owners’ property and on streets or public areas to reach the main.

Sewer Lateral Line

Property owners maintain their sewer lateral line, including the connection to the public sewer main. Locating the lateral is also a property owner’s responsibility, although the City will attempt to assist by providing recorded, available information.

Contact Information

To find out where your sewer lateral is located, you can check with the Engineering Division of the Community Development Department by calling 805-237-3860.

14. How do I report a problem?: To report a problem in the sewer main during the hours of 7 a.m. to 3:30 p.m., call the Wastewater Treatment Plant at 805-237-3865. Between the hours of 3:30 p.m. and 7 a.m., contact the Police Department at 805-237-6464.

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