FAQs

If I am having trouble with WiFi, where can I get help?: Library staff and volunteers may offer basic instruction, but they will not handle your computer. Your computer’s user manual is an excellent resource as well.

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Library

1. What is WiFi?: WiFi is a technology which allows computer users to connect wirelessly to the Internet.

2. Is the Library’s WiFi secure?: The WiFi provided by the Library is as secure as any other public WiFi network. We do not recommend transmitting personal information via the WiFi network as a WiFi signal can be intercepted.

3. Can I get a computer virus using Wi-Fi?

Any time you connect to the Internet, you run the risk of getting a computer virus. Wi-Fi presents no greater risk than any other method of connecting to the Internet. The following precautions are recommended to avoid computer viruses:

Do not download software from websites or any other source if you are uncertain of its safety.
Do not open email from people you do not know.
Use anti-virus software and scan your computer regularly.

4. Does the Library provide protection from viruses, spyware, or any other malicious software?

The Library does not provide anti-virus or Internet security software for Wi-Fi users. There are, however, many free anti-virus and Internet security programs available for download from the Internet or for purchase at office supply or computer stores. The following websites are a sample of what is available online:

5. If I am having trouble with WiFi, where can I get help?: Library staff and volunteers may offer basic instruction, but they will not handle your computer. Your computer’s user manual is an excellent resource as well.

6. Will WiFi work on my Mac, Linux and other operating systems?: As long as your computer has the necessary hardware and software, it should be compatible with our network.

7. Do I have to subscribe to a service or pay a fee to use the Library’s WiFi?: WiFi is provided free of charge, courtesy of the Library.

8. Do I need special equipment to connect to your WiFi network?: You need a wireless access card. Most laptop computers manufactured today have these built in; consult your computer’s user manual if you are not sure. Wireless access cards may also be purchased at office supply or electronics stores.