When will I get my water and sewer bill, and when is the payment due?

Water and sewer service is billed on the 1st day of each month. 


Bills are considered delinquent if not paid by 5 p.m. on the 5th day of the following month. Those accounts will be assessed a 10% penalty. Accounts not paid by the 15th of the following month will be subject to termination.

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1. How is my water and sewer bill calculated?
2. When will I get my water and sewer bill, and when is the payment due?
3. How do I start or stop service?
4. Why do I have to pay a sewer charge?
5. Why do I have to pay a deposit if I am renting? I have had water service before in the city.
6. Do you have direct debit for payment of my water bill?
7. Can I pay my bill online?
8. I am installing a water softener. What is the hardness of the city’s water?
9. I am concerned about water quality and safety. Who do I contact to test my water?
10. My water bill is incorrect. Whom do I contact?
11. There is a leak at my water meter. Whom do I contact?
12. How do I read my water meter?
13. Does the city have a drop box to deliver after hour payments?
14. How do I obtain a hydrant meter for construction water?