Why do I have to pay a deposit if I am renting? I have had water service before in the city.

City ordinance requires that all tenants pay a deposit and provide name and address of the property owner/management company. Read the Water Ordinance (PDF) (Section 14.04.120 of the Municipal Code) for more information.

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1. How is my water and sewer bill calculated?
2. When will I get my water and sewer bill, and when is the payment due?
3. How do I start or stop service?
4. Why do I have to pay a sewer charge?
5. Why do I have to pay a deposit if I am renting? I have had water service before in the city.
6. Do you have direct debit for payment of my water bill?
7. Can I pay my bill online?
8. I am installing a water softener. What is the hardness of the city’s water?
9. I am concerned about water quality and safety. Who do I contact to test my water?
10. My water bill is incorrect. Whom do I contact?
11. There is a leak at my water meter. Whom do I contact?
12. How do I read my water meter?
13. Does the city have a drop box to deliver after hour payments?
14. How do I obtain a hydrant meter for construction water?