I am installing a water softener. What is the hardness of the city’s water?

The city publishes an annual Water Quality Report that lists water hardness. Check out the most recent Water Quality Report (PDF). You may also phone the Administrative Services Department, Water Services Division at 805-237-3996 to obtain that information. 


Learn more about water softeners and their effects on the city's sewer system.

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1. How is my water and sewer bill calculated?
2. When will I get my water and sewer bill, and when is the payment due?
3. How do I start or stop service?
4. Why do I have to pay a sewer charge?
5. Why do I have to pay a deposit if I am renting? I have had water service before in the city.
6. Do you have direct debit for payment of my water bill?
7. Can I pay my bill online?
8. I am installing a water softener. What is the hardness of the city’s water?
9. I am concerned about water quality and safety. Who do I contact to test my water?
10. My water bill is incorrect. Whom do I contact?
11. There is a leak at my water meter. Whom do I contact?
12. How do I read my water meter?
13. Does the city have a drop box to deliver after hour payments?
14. How do I obtain a hydrant meter for construction water?